SHIPPING and RETURNS
We use DHL EXPRESS (worldwide) as our preferred shipping method.
Very easy and convenient rates;
20 Euro flat cost for any destination in Europe,
25 Euro flat cost for US or Canada.
Exceptions for heavy weight & large dimension items, such as big/large bags, briefcases, work bags, heavy home decor or, for example, very heavy clothing.
Get FREE SHIPPING for orders over 250 EURO, and watch out for FREE SHIPPING COUPONS and SHIPPING DISCOUNTS in our weekly Newsletters and our “SPIN THE WHEEL” promo.
For RUSSIA and CINA, we tend to use different shipment services. Do contact us in order to discuss what is best for you, and which shipping you may prefer.
Please consider that shipments MAY or MAY NOT be subject to IMPORT or CUSTOM CHARGES, depending on your country import regulations and laws. We are NOT responsible for any further cost or tax applied on our shipments.
RETURNS & REFUNDS
We could write hundreds of incomprehensive pages on refunds and returns, BUT WE WILL NOT. Not satisfied about the item you just received? Simply don't like the item? Doen't fit? Any other issue?
Ship it back and get a refund. We ACCEPT returns from ANY country.
Contact us. We will send you our full return address. We will ask you to pay for return shipping. If there is an issue with the product (it could not be as described, or any other similar reason) we will send you a prepaid return shipping label! Only think we ask is to work out the return shipment within 48 hours after receiving the item. As soon as the item is back, you will receive a refund.
Contact us. Talk to us. We have always been a family business, and want to keep things as they always have been. We want you to become a happy& returning customer!